Frequently Asked Questions
Everything you need to know about your Béis gear and your journey ahead.
What is the Béis Limited Lifetime Warranty?
We stand behind the quality of our luggage. Our limited lifetime warranty covers manufacturer defects on wheels, zippers, handles, and shells to ensure your travel remains seamless.
How do I clean and maintain my Béis bags?
For our vegan leather and poly-canvas styles, we recommend spot cleaning with a damp cloth and mild soap. Avoid harsh chemicals to preserve the finish and integrity of the material.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a $10 shipping and handling fee is deducted from the refund amount for all returns.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and the weight of your order.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Béis account to view your order status and real-time shipping updates.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a very limited window to cancel or modify an order. Please contact our customer support team immediately for assistance.